Inside Sales / Customer Service Representative

Job Description

The function of the Inside Sales / Customer Service Representative is to provide an extremely high level of customer service through excellent communication to both current and prospective accounts while creating quotes, processing orders, and assisting the customer with any inquiries in the sales process via telephone and email.

Principal Duties:
• Perform job with the Integrity Values & Culture.
• Communicate with customers through both inbound and outbound email and telephone.
• Respond to customers in a timely fashion for all inquiries and orders.
• Create and grow professional relationships with customers.
• Process orders with extreme detail and accuracy.
• Have an ability to understand and communicate technical aspects and details of a unique product line.
• Have fun in a team environment with regular communication.
• Ability to handle high stress in professional situations.
• All other duties as requested and assigned.

Reporting Relationship:
• Reports directly to the Inside Sales Supervisor
• Regular communication within a team environment.

• Advanced customer service experience.
• Working knowledge of Gmail, Microsoft Office, and some computer experience preferred.
• Exemplary attendance and reliable team member.
• Spanish Speaking/Bilingual is a PLUS

• Working Hours: Monday – Friday, 8:00am to 5:00pm. Includes one hour break for lunch. Additional time may be required for proper completion of job duties.

• Based on experience, performance, attitude, and growth.
• Competitive hourly pay with opportunity for growth.
• Paid vacation, 100% Paid Employee Healthcare, Retirement, and Profit Sharing after probationary periods.

Job Type: Full-time
Pay: $16.00 – $18.00 per hour

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